Managed IT Support Plans | HDP IT Services

Move from Reactive Break-Fix to Proactive Partnership

For many small businesses, IT support is something you only think about when something breaks. This reactive approach leads to unpredictable costs, frustrating downtime, and constant worry. We believe there is a better way.

Our Managed Service Plans are designed to be proactive. For a fixed monthly fee, we act as your dedicated IT partner for your North East business, continuously monitoring, managing, and securing your technology to prevent problems before they start. It's the most cost-effective and stress-free way to ensure your IT is a powerful asset, not a constant headache.

Features	Bronze£50per user / month	Silver£85per user / month	Gold£130per user / month
Core Support & Security
Unlimited Remote Support Our team is here to help your team with any IT issues during business hours. Just call or email, and we'll get to work.	✔	✔	✔
Endpoint Antivirus We deploy and manage business-grade antivirus software on all your computers to protect against malware and viruses.	✔	✔	✔
Password Manager for Business Secure, individual vaults for every member of your team, providing a centralized and safe way to create, store, and share strong, unique passwords.	✔	✔	✔
Premium Business VPN Provides a secure, encrypted connection for your team when working remotely or using public Wi-Fi, protecting sensitive company data from being intercepted.	✔	✔	✔
User Account Management We manage the full lifecycle of user accounts, including new starters, leavers, and permission changes.	✔	✔	✔
Proactive Management
Proactive System Updates & CVE Patching We ensure all your software and operating systems are kept up-to-date with the latest security patches to protect against vulnerabilities.	✔	✔	✔
Proactive Health Monitoring / Optimisation Our systems monitor your computers 24/7 to detect and alert us to potential issues like failing hard drives or low disk space before they become a problem.	✔	✔	✔
Asset management We maintain a detailed inventory of your IT assets, helping you track hardware lifecycles and warranties.	✔	✔	✔
Backup & Disaster Recovery We automatically back up your critical business data to a secure cloud location, ensuring we can restore it quickly after any incident.	✘	✔	✔
Proactive Cloud Infrastructure Management We proactively manage and monitor your Microsoft 365 or Google Workspace environment to ensure it remains secure and optimised.	✘	✔	✔
Device Provisioning, Hardening & Reclaimation We handle the full lifecycle of your devices, from setting up new machines securely to wiping and reclaiming them when an employee leaves.	✘	✔	✔
Advanced Security
Advanced Email Security & Filtering An advanced layer of email security to protect your team from phishing attacks, spam, and business email compromise.	✘	✔	✔
Advanced Threat & Vulnerability Monitoring We proactively scan your systems for potential security weaknesses and vulnerabilities, providing reports and recommendations.	✘	✔	✔
Strategic Partnership
Cyber Essentials Implementation We actively configure your IT environment to meet the government's Cyber Essentials standard, preparing you for successful certification.	✘	✘	✔
Quarterly Workflow Automation Review We dedicate time each quarter to identify one manual, repetitive task in your business and develop a simple automation to save your team time and reduce errors.	✘	✘	✔
Managed Security Awareness Platform & Phishing Simulation An ongoing training programme for your team, including simulated phishing attacks, to build a strong human firewall.	✘	✘	✔
Online Professional Development Platform Provides your team with on-demand access to a curated library of online training courses, including topics like advanced Excel, project management, and business skills, to support their continuous professional development.	✘	✘	✔
Quarterly Strategic Reviews A dedicated meeting every quarter to review your business goals and ensure your technology strategy is fully aligned to support them.	✘	✘	✔
Application Management A dedicated meeting every quarter to review your business goals and ensure your technology strategy is fully aligned to support them.	✘	✘	✔

Our Service Promise

A fast response for every partner, and clear goals for getting you back to work.

Our Promise	Bronze	Silver	Gold
Guaranteed First Response	< 30 mins	< 30 mins	< 30 mins
Resolution Time Target*	< 4 Hours	< 2 Hours	< 1 Hour

* Resolution Time Target: This is our service level goal for resolving 99% of all common support requests. While more complex issues may require deeper investigation, this is our commitment to getting you back to work as quickly as possible.

Need help with a specific IT initiative?

We also offer project-based services for tasks like cloud migrations, office moves, and security compliance audits.