Proactive Managed IT Services for UK Businesses

Reactive "break-fix" support is a liability. It leads to unpredictable costs, frustrating downtime, and operational risk. We replace this outdated model with a strategic partnership.

Our Managed Service Plans deliver total peace of mind. For a fixed monthly fee, we act as your dedicated outsourced IT department, supporting teams across the UK. We continuously monitor, manage, and secure your infrastructure to prevent issues before they disrupt your workflow. It is the most cost-effective way to turn your technology into a competitive advantage.

Features	Bronze£38per user / month	Silver£65per user / month	Gold£115per user / month
Core Support & Security
Unlimited Remote Support Your dedicated remote IT helpdesk. Our UK-based team resolves technical issues rapidly during business hours via phone or email.	✔	✔	✔
Endpoint Antivirus Enterprise-grade antivirus protection deployed on all workstations to defend against malware, ransomware, and viral threats.	✔	✔	✔
User Account Management Complete lifecycle management for your staff accounts, including secure onboarding for new starters and permission changes.	✔	✔	✔
AI Adoption Support Guidance on the secure and effective adoption of AI tools within your business environment.	✔	✔	✔
Proactive Management
Proactive System Updates & Patching We manage critical security patching and OS updates, closing vulnerabilities (CVEs) before they can be exploited.	✔	✔	✔
24/7 Health Monitoring Continuous monitoring of your hardware health allowing us to detect and resolve failing components before they cause downtime.	✔	✔	✔
Asset Management A detailed, maintained inventory of your IT estate, ensuring visibility over hardware lifecycles and warranty status.	✔	✔	✔
Cloud Backup & Disaster Recovery Automated, secure cloud backups of your critical business data, ensuring rapid restoration in the event of data loss.	✘	✔	✔
Cloud Infrastructure Management Proactive administration of your Microsoft 365 or Google Workspace environments to ensure optimal security and configuration.	✘	✔	✔
Device Provisioning & Security Alignment We configure all devices to align with Cyber Essentials technical controls, ensuring a uniform security standard across your business.	✘	✔	✔
Advanced Security & Partnership
Web Content & DNS Filtering Network-level blocking of malicious, adult, or gambling sites to prevent drive-by malware downloads and maintain productivity.	✘	✔	✔
M365 Secure Score Optimisation We actively tune your Microsoft 365 settings to maximize your 'Secure Score', closing common security gaps.	✘	✔	✔
Enterprise Password Manager A centralized, encrypted vault for your team to safely generate, store, and share complex credentials.	✘	✔	✔
Premium Business VPN Bank-grade encryption for remote workers, protecting sensitive company data on public Wi-Fi networks.	✘	✔	✔
Advanced Email Security AI-driven email filtering to intercept sophisticated phishing attacks, spam, and Business Email Compromise (BEC).	✘	✘	✔
Threat & Vulnerability Scanning Proactive scanning of your external footprint to identify and remediate potential entry points for attackers.	✘	✘	✔
Quarterly vCIO & Strategy Strategic quarterly reviews to build your technology roadmap, plan budgets, and align IT with your growth objectives.	✘	✘	✔
Premium Strategic Partnership
IT Policy & Governance Customized IT policy libraries (Acceptable Use, BYOD, AI) to ensure legal compliance and clear staff guidelines.	✘	✘	✔
Cyber Essentials Certification Full management of your annual Cyber Essentials certification, from pre-audit checks to final submission.	✘	✘	✔
Business Process Automation Quarterly development of custom automation workflows to eliminate manual data entry and improve operational efficiency.	✘	✘	✔
Security Awareness Training Continuous staff training and simulated phishing campaigns to build a robust "Human Firewall" against social engineering.	✘	✘	✔
Professional Development Platform On-demand access to premium training courses (Excel, Project Management, Soft Skills) to upskill your workforce.	✘	✘	✔
Vendor Liaison Management We take ownership of your third-party relationships (ISPs, Software Vendors), handling all technical communications on your behalf.	✘	✘	✔

Our Service Level Agreement (SLA)

We guarantee rapid response times to keep your business moving.

Our Promise	Bronze	Silver	Gold
Guaranteed First Response	< 30 mins	< 30 mins	< 30 mins
Resolution Time Target*	< 3 Hours	< 2 Hours	< 2 Hours

* Resolution Time Target: Our service level goal for resolving 99% of common support requests. We prioritize critical issues to ensure you are back online as quickly as possible.

Need a bespoke project or consultation?

We also deliver project-based services, including cloud migrations, office moves, and security audits.

Request a Custom Quote