HDP IT Services

Terms and Conditions

Last updated: July 26, 2025

Please read these Terms and Conditions carefully before using the services operated by HDP IT Services LTD (“us”, “we”, or “our”). Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all clients, customers, and others who access or use the Service.

1. Definitions

  • “Service(s)” refers to the Managed IT Support, Cybersecurity, and Consultancy services provided by HDP IT Services LTD as detailed in a signed Proposal.
  • “The Client” (“you”) refers to the company, organisation, or individual purchasing Services from HDP IT Services LTD.
  • “Proposal” refers to the document outlining the specific scope of services, service plan, and costs, which is signed by both parties.
  • “SLA” refers to the Service Level Agreement, which defines our service promises and response times.

2. Services & Agreement

The specific scope of services to be provided will be detailed in a formal Proposal, which, once signed, will form a binding agreement in conjunction with these Terms and our Service Level Agreement (SLA). We will perform the Services with a reasonable level of care and skill, in accordance with the standards of the IT industry.

3. Client Obligations

To allow us to provide the Services effectively, you agree to:

  • Provide us with timely and safe access to the necessary systems, credentials, and information.
  • Appoint a primary contact person to liaise with us for decision-making.
  • Notify us of any significant changes to your staffing, software, or IT environment that may impact the Service.
  • Ensure all software used by your business is appropriately licensed.

4. Payment Terms

Fees for our monthly managed service plans are payable monthly in advance, via Direct Debit or standing order. Payment is due within 14 days of the invoice date. Project-based work will be invoiced as detailed in the corresponding Proposal. We reserve the right to charge interest on any overdue invoices and to suspend Services for non-payment.

5. Confidentiality

Both parties agree to keep all confidential information private. We (HDP IT Services LTD) are bound by professional ethics and our legal obligations under UK data protection laws to protect your data. All client information will be used for the sole and express purpose of delivering the agreed-upon Services and will not be disclosed to any third party without your express consent, unless required to by law.

6. Limitation of Liability

Our liability to you for any single incident of loss or damage is limited to the total fees paid by you in the preceding 12 months. We shall not be liable for any indirect, consequential, or special losses, including loss of profits, data, or business interruption. Nothing in this agreement shall exclude or limit our liability for death or personal injury caused by our negligence.

7. Term & Termination

Our standard managed service agreements have an initial term of 12 months. After the initial term, the agreement will continue on a rolling monthly basis. Either party may terminate the agreement by providing 30 days’ written notice to the other.

8. Governing Law

This Agreement shall be governed by and construed in accordance with the law of England and Wales, and the parties submit to the exclusive jurisdiction of the courts of England and Wales.